Frequently Asked Questions

When can I expect my order?

The average delivery time is 5-10 business days. Our products are sent to you directly from the supplier. With this unique business model, we can save enormously on storage and transport costs and we can offer the products at a lower price than our competitors.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time . Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the track & trace.

Have you not received anything 3 days after the expected delivery time? Please contact us.

Where can I find my track & trace code?

When your order has been processed and shipped, we will send you your track & trace code via email. The processing of your order takes 24 hours.

What are the shipping costs?

Free shipping (5-10 business days)

I am not satisfied with my order. What should I do?

Not satisfied with your order? We are very sorry! We would love to hear what we can do to satisfy you. Send an email to support@kate-amsterdam.nl and we will resolve it as soon as possible!